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Training
The company employs a high quality of managerial
and administrative staff, their performance being reviewed and assessed
annually. Training programmes are employed to
develop the potential of staff and great care is taken to ensure assignment
to tasks for which they are suitably qualified and experienced.
Control of Quality
Phoenix were one of
the first electrical contractors to establish a Quality Assured System to
meet the standards BS5750: Part 1:1987 and ISO 9001 - 1987 and received
accreditation in 1988. All company operations are carried out in accordance
with the procedures laid down in the QA System which is now on our newly
install FASTRAK System, Which can be accessed from any where in the world
using a standard Web Browser and it is company policy to prepare Specific
Quality Plans for all contracts.
Operative Effectiveness
The company has an ongoing
programme to improve the productivity of operatives on site and find
the following measures most effective in achieving this objective. Its work
force is directly employed, with the exception of items of work which are
sublet, and consists of JIB graded electricians who have been with the
company for a number of years and whose work has been found to be
satisfactory. The company does not use self employed operatives, and
encourages clean, tidy, well organised sites.
Good facilities are a great benefit in motivating the workforce. The working
of excessive hours is discouraged, but high productivity is achieved by
operating a production bonus which encourages 100% effort for good rewards,
without the deterioration of standards which are the consequence of long
working hours. |
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Computerisation
The company has invested heavily in the use of
advanced technology, and all financial, estimating, design, drawing,
programming, procurement etc functions are computerised.
Sixteen CAD stations at Head Office use AutoDesk's
Architectural Desk Top 3.3, with an A0 laser plotter. It is company policy
on major contracts to provide CAD facilities on site, ADSL or modem linked
to Head Office.
Health and Safety
Phoenix are also one
of the first electrical contractors to become certified under the new OHSAS
18001. The company fully subscribes to the initiatives within the industry
to improve health and safety performance generally. The company has
documented management systems covering safety which complies with the
relevant standards, with particular attention to the Construction
Regulations. Regular internal safety audits are carried out by the company
Safety Officer and weekly "Tool Box Talks" are held to promote on-site
safety, at which attendance by all operatives is mandatory.
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